Adding a new user

Contents

Add a contact

You can add contacts in order to allow them to log in and administer your Sitoo Backoffice. These contacts, depending on the access rights, will be able to administer both your Webshop and cash register. You can control the access rights for each contact. 

1. Log in to Backoffice > Contacts
2. Click the add icon in the left corner 
3. Enter an e-mail adress. This will be used for logging in to Backoffice.
4. Enter a password. This will be used for logging in to Backoffice.
5. Enter PIN. Pin codes are used to logging in to the cash register.
   
   
   
   
6. Assign access rights. 
7. Assign the contact access to one or several warehouses that they should be able to administer. Specifically for "Store staff", login is allowed in all stores if no specific warehouse is selected.
8. Assign the contact rights to perform refunds on the card terminal and logging in to Mobile Dashboard.
9. If the contact is a reseller you can allow them to log in to the reseller portal on your webshop by checking Website Login.
   
   
   
   
10. Enter the user information for the contact. The most important fields are first name and last name.
11. Assign relevant tags. Tags makes it easy to administer your contacts.

PIN and password

Any contact that is going to log in to BackOffice needs to have a password. Complexity requirements is:

• At least 8 characters in length
• At least 1 uppercase letter (A-Z)
• At least 1 lowercase letter (a-z)
• At least 1 number (0-9)
• At least 1 special character (!?§@#$&*%()[]{}=_+~-)

The PIN is for the POS and needs to be unique for each contact. It is important that all contacts use the same amount of numbers in their PIN. Either four or six digits, not a combination of the two. 

Two-factor authentication

You can enable Two-factor authentication for contacts who are assigned access rights of Administrator or Staff. The two-factor authentication adds an extra layer of security for your Backoffice. The contact needs to both know the password to their contact, as well as have a secondary device on hand that provides a log in code. 

1. Make sure your contact exist and that it has access rights to Backoffice.
2. Download the app Google Authenticator on your smart phone.
3. Log in to Backoffice > Contacts > Search for your contact.
4. Click Activate.
   
   
   
   
5. You will be presented with a QR-code on the computer screen. See image below.
    
   
   
   
6. Open the app Google Authenticator on your smart phone > Start the installation > Choose Scan Barcode > Authorize access to camera and scan the QR code with your camera.
7. A 6 digit code will be generated. Enter this code in the field below the QR code. See image above. 
   
   
   Note!

   The app will generate a new code every 30 seconds.

   
   Logging in with Two-factor authentication

   Subsequent logins to Backoffice needs to be performed in the following steps.

   1. Go to the login page of your Backoffice.
   2. Enter your login credentials > Log in.
   3. Open the app Google Authenticator on your smart phone.
   4. In the next screen, enter the 6 digit code presented in the app and click Send. 

Add tags

We recommend adding a tag to a new contact.

You can group your users manually with a tag. By using tags you can easily search for specific contacts in your Backoffice.

Creating tags

1. Go to Backoffice > Contacts.
2. Click Edit tags at the bottom right.
   
   
   
   
3. Enter the name of your tag, for example Store staff > Save.
   
   

Tag users

You can add a tag by editing a contact but you can also perform tag assignment in batches. Follow the steps below.

1. Click the check box next to the contact in the list.
   
   
   
   
2. Click Add tag in the bottom left.
   
   

Add External ID 

Many functions within Sitoo, as well as integrated services, use the External ID field on the contacts. Any value can be added, such as "1", just make sure that you have a corresponding value configured for any potential integrations.