Setting up Digital Receipts in Sitoo POS

Email Settings

1. General Settings in Sitoo BackOffice

• Go to Settings > General in the Sitoo BackOffice.
• In the Order Confirmation section:
  • Mail from: Enter your brand/store name.
  • Mail from email address: Enter the email address you want digital receipts to be sent from.
  • Copy to email address: This field is not used for digital receipts.
  • Subject: This field is also not used for digital receipts.
• Save your settings. 

2. Verify Domain in AWS Email Service

• Go to Settings > Email Service (AWS) in the Sitoo BackOffice.
• Add your domain (e.g: example.com) in the provided field. Ensure that the domain is entered in lowercase without www.
• Sitoo will provide you with three credentials: name, type, and value.
  • Send these details to your domain administrator to be added in your DNS.
• When your domain administrator has added the required credentials to your DNS settings:
  • In the Sitoo BackOffice, click Verify DNS-settings.
  • If the DNS is correctly configured, three more credential sections will appear.
  • Add these credentials to your DNS settings as well.
  • Check the status of each section. When they appear green, the domain verification is complete.

3. Add Sender Email

• After domain verification is successful, click Add Sender.
• Make sure the sender email address matches the one entered in the Mail from email address field under Settings > General > Order Confirmation.

SPF Record Configuration

• If your Domain (DNS) doesn't have an SPF Record:

  Publish a TXT record with the following value (name can be blank or @):
  v=spf1 include:sitoomail1.mysitoo.com ~all

• If you already have an SPF Record:

  Add this to your existing SPF record to include Sitoo’s email service:
  v=spf1 include:example.com include:sitoomail1.mysitoo.com ~all

Clone configuration for "AWS Email Service"

If you need to apply the same configuration to multiple sites or accounts:

1. Copy the Verification Key:
   • Go to the Sitoo BackOffice, find the section labeled SITOO - DOMAIN VERIFICATION, and copy the "key" in parentheses next to Verified.
2. Clone to Another Site:
   • On the site/account you want to clone the configuration to, add the same domain and open it for editing.
   • Click Override Token and paste the key from step 1.
3. Add the email address for the sender.

Final Notes

• Make sure that the sender email address is consistent across all settings for order confirmations and digital receipts.
• You need DNS access for domain verification, so ensure your domain administrator is available to help with any issues.
• The SPF record helps improve email deliverability by ensuring that Sitoo’s mail server is authorized to send emails on your behalf.

By following these steps, you should be able to set up and send digital receipts through Sitoo’s POS system successfully!