Setting up Digital Receipts in Sitoo POS

Email Settings

1. General Settings in Sitoo BackOffice

• Go to Settings > General in the Sitoo BackOffice.
• In the Order Confirmation section:
  • Mail from: Enter your brand/store name.
  • Mail from email address: Enter the email address you want digital receipts to be sent from.
  • Copy to email address: This field is not used for digital receipts.
  • Subject: This field is also not used for digital receipts.
• Save your settings. 

2. Verify Domain in AWS Email Service

• Go to Settings > Email Service (AWS) in the Sitoo BackOffice.
• Add your domain (e.g: example.com) in the provided field. Ensure that the domain is entered in lowercase without www.
• Sitoo will provide you with three credentials: name, type, and value.
  • Send these details to your domain administrator to be added in your DNS.
• When your domain administrator has added the required credentials to your DNS settings:
  • In the Sitoo BackOffice, click Verify DNS-settings.
  • If the DNS is correctly configured, three more credential sections will appear.
  • Add these credentials to your DNS settings as well.
  • Check the status of each section. When they appear green, the domain verification is complete.

3. Add Sender Email

• After domain verification is successful, click Add Sender.
• Make sure the sender email address matches the one entered in the Mail from email address field under Settings > General > Order Confirmation.

SPF Record Configuration

• If your Domain (DNS) doesn't have an SPF Record:

  Publish a TXT record with the following value (name can be blank or @):
  v=spf1 include:sitoomail1.mysitoo.com ~all

• If you already have an SPF Record:

  Add this to your existing SPF record to include Sitoo’s email service:
  v=spf1 include:example.com include:sitoomail1.mysitoo.com ~all

Clone configuration for "AWS Email Service"

If you need to apply the same configuration to multiple sites or accounts:

1. Copy the Verification Key:
   • Go to the Sitoo BackOffice, find the section labeled SITOO - DOMAIN VERIFICATION, and copy the "key" in parentheses next to Verified.
2. Clone to Another Site:
   • On the site/account you want to clone the configuration to, add the same domain and open it for editing.
   • Click Override Token and paste the key from step 1.
3. Add the email address for the sender.

Final Notes

• Make sure that the sender email address is consistent across all settings for order confirmations and digital receipts.
• You need DNS access for domain verification, so ensure your domain administrator is available to help with any issues.
• The SPF record helps improve email deliverability by ensuring that Sitoo’s mail server is authorized to send emails on your behalf.
• Company must be set on the register.

By following these steps, you should be able to set up and send digital receipts through Sitoo’s POS system successfully!